RAGHUKULA

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Getting started

What is Raghukula?

Raghukula is a streaming service for original series, films and podcasts from the Raghukula Universe — stories that travel from mythology to the far future, made by Raghukula Productions LLP in Bengaluru. Our first season, The Last Light, is in production; members get every episode and film as it is released.

How do I become a member?
  1. Open Membership and choose a pass.
  2. Sign in, or create a free account with your email.
  3. Enter the name and state for your GST invoice, then pay securely with UPI, a debit or credit card, or net banking.

Your membership starts the moment the payment is confirmed.

Which passes are there, and how much do they cost?

Prices are in Indian rupees and include GST. Every pass is a one-time payment.

Does my pass renew automatically?

No. Nothing renews and nothing is charged again. When your pass ends, simply buy the next one from Membership. The date your pass ends is shown in Account.

Is anything streaming yet?

Trailers are free to watch now. Member episodes are being produced and appear as they are released. Until the first member titles are live, every purchase is fully refundable on request.

Payments, invoices and refunds

How can I pay?

UPI, debit and credit cards, and net banking, through our payment partner Cashfree Payments. Your card details go straight to Cashfree; Raghukula never sees or stores them.

Can I pay with a card from outside India?

International payments are being set up. If we can't accept a card from your country yet, you'll see a message before anything is charged.

Where is my GST invoice?

Sign in and open Account → Membership → Billing history. Every payment has its own GST tax invoice; choose Download / Print and save it as a PDF. Invoices show our GSTIN and the state you entered at checkout.

How do I get a refund?

Email support@raghukula.tv from your account's email with your order number. Approved refunds reach your original payment method within 5–7 business days. Full terms: Refund & Cancellation Policy.

I paid, but my membership isn't active

Most payments confirm within a minute. If yours hasn't after 30 minutes, email support@raghukula.tv with your order number (from your bank or UPI app). You are never charged twice for the same order.

Watching

Which devices can I watch on?
What internet speed do I need? What about 4K?

Quality adjusts automatically to your connection. As a guide: about 5 Mbps for HD and 15 Mbps or more for 4K on a 4K screen. Phones usually play in HD.

A video won't play
  1. Check you're signed in and your pass is active (Account).
  2. Refresh the page, or close and reopen the app.
  3. Try another browser, or switch between Wi-Fi and mobile data.

Still stuck? Email support@raghukula.tv with the title and the device you're using.

What is "Skip Intro"?

Episodes with an opening sequence show a Skip Intro button while it plays. Tap it to jump straight into the episode.

My List and Continue Watching

Tap + on any title to add it to My List. Episodes you start appear in Continue Watching on the home page. When you're signed in, both are saved to your account and follow you to every device.

Profiles and parental controls

How do profiles work?

Each account can have up to 9 profiles, each with its own My List and Continue Watching. Manage them in Account → Profiles. When you open Raghukula you'll be asked "Who's watching?".

How do I make a profile safe for children?
  1. Go to Account → Profiles.
  2. Choose Controls on the child's profile (or add a new profile and tick Kids profile).
  3. Pick what it can watch: all ratings, U/A 16+ and below, U/A 13+ and below, Kids (U/A 7+ and below) or Little kids (U only).
  4. Lock the grown-up profiles (Controls → Lock this profile) so a child can't simply open yours.

Titles above the limit are hidden on that profile and open only with your parental PIN.

What is the parental PIN?

A 4-digit PIN you choose in Account → Profiles → Parental PIN. It is needed to change maturity limits, to open a locked profile, to add an unrestricted profile and to watch titles rated A. After 5 wrong tries the PIN is blocked for 15 minutes. Keep it away from children.

I forgot my parental PIN

Email support@raghukula.tv from your account's email address. After we confirm it's you, we'll switch the PIN off so you can set a new one.

What do the age ratings mean?

Raghukula classifies every title under India's IT Rules, 2021: U (all ages), U/A 7+, U/A 13+, U/A 16+ (parental guidance below that age) and A (adults only).

Account and privacy

I forgot my password

Tap Sign In, then Forgot your password?, and follow the link we email you. Signed in already? Change it in Account → Security.

How do I sign out of every device?

Account → Security → Sign out of all devices. Every session everywhere ends at once.

How do I get a copy of my data, or delete my account?

Account → Security → Personal info access to request a copy, or Delete account. Read how we handle your data in our Privacy Policy.

Contact us

Email support@raghukula.tv — we usually reply within one working day. Phone: +91 95356 89142 (Mon–Sat, 10:00–18:00 IST).

Grievance Officer (Information Technology Rules, 2021): Ravi Kumar B R, Designated Partner, Raghukula Productions LLP. Complaints are acknowledged within 24 hours and resolved within 15 days. Full details: Contact.